Unsubscribe easily. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Thank you, you have successfully subscribed to our newsletter! We are in Odessa TX, our coach went into limp mode. Don’t waste you money on this service! Medical help: It doesn't matter if you are the top sales person in the company, if you don't trick enough people into buying their good sam memberships you won't have a job. RIDICULOUS. Good Sam Club ranks 312 of 1675 in Service Centers and Repairs category. Review #2012612 is a subjective opinion of poster. The agent noted all of the information, and informed me that she needed to verify the service availabilities and pricing, and that she would call me back, no later than 30”. What a scam! Cancelled my auto renewal 3 years ago. Rude Customer Non-Service. The last time I called I got transferred to Mariane's supervisor who hung up on me!!! We have a 2018 40’ Class A Motorhome, pulling a 20’ aluminum trailer with a side-mounted full-size Harley Davidson & a Jeep. I told them they never showed up and not to pay. Review #1790484 is a subjective opinion of poster. MORE LIKE BAD SAM. We’ll start sending you the news you need delivered straight to you. Get buying tips about Roadside Assistance Services delivered to your inbox. Four miles and hour. Do not make my mistake. Established in 1984, Good Sam has successfully handled more than two million roadside breakdowns, as evidenced by their A+ rating as an accredited Better Business Bureau company.Although they may be a household name for RV users, both because of their roadside assistance plans and nationwide network of approved campgrounds, Good Sam's coverage for traditional automobiles, … On hold 15 min. Furious. The primary reason I switched from AAA to Good Sams was due to there being no limits for Good Sams Roadside Assistance. Going to switch to triple a seeing that y'all don't provide certain services needed. Review #1869502 is a subjective opinion of poster. Got a flat on the 5th wheel, called, waited 2.5 hours - no show. We value your privacy. A link has directed you to this review. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. Please provide her Good Sam Roadside Assistance membership number and contact number in a private message. Why would anyone have anything to do with this company and any company that Marcus Lemonis is involved with. The Good Sam Vehicle Insurance Plan Rest assured that seasoned RV Insurance experts will handle your claim, getting you and your RV back on the road as seamlessly and efficiently as possible. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. Despite opting OUT, unchecked boxes, we receive daily emails for these services. We stopped to get fuel in a small town. Uugh! It's just a frustrating waiting game! We will look into this matter further. This is the worst service ever. You can find contact details for Good Sam Extended Service Plan above.. ComplaintsBoard.com is an independent complaint … She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. Enjoy reading our tips and recommendations. Thank you! I chose them over AAA because their prices were similar, but my vehicle didn't need to be registered to receive service. We wrote a letter to the organization after the difficulties we received, and we were pleased with the response. And I requested a mobile mechanic on Monday and it's Wednesday afternoon now and I'm still waiting on confirmation that someone is actually coming out. Called back numerous times to hear they were... working on it. 1,310: 1,296: 12/15/20 07:30pm: Good Sam Insurance Stephen Adams established Good Sam Travel Assist in 1966, and their headquarter is based in Lincolnshire, Illinois with significant operations in Englewood, Colorado. >> You may also like: Top 5 travel trailer brands to avoid. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. Thank you for your time and membership, we are pleased you are satisfied with the outcome of your roadside assistance experience. The call I made was to a towing service not Good Sam. Review #2029670 is a subjective opinion of poster. Well I am very dissatisfied with y'alls service. I called Good Sam and they wanted to send out a Mobil mechanic. Oh, and to complicate matters, we forgot the hitch that fits to the Jeep, plus the Jeep does not have the 7-way electrical, so no way to use the Jeep to tow the trailer. User's recommendation: Be very wary of this company. If you wish that your prior post be removed, submit a notarized letter. Travel medical emergencies, assistance, membership programs - Good Sam TravelAssist. We will continue our membership with their organization because they showed us a sincere effort to regain our trust and fix the problem. The first time I used them they said it was now 10 miles and I would need to pay overages for anything over that. After reading other reviews this seems to be common practice for Good Sams Roadside Assistance. Read the detailed description of the services of Coach Net vs Good Sam to figure out which one … Towing, roadside assistance. It doesn’t matter your travel-style or RV type. No loyalty in Corp america. Needed a tow. Overall, we think Good Sam Club is a great membership for any RVer. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. Additionally, it wasn’t certain that the oil loss would actually be a warrantable issue. In the Gander outdoors store you would have to spend approximately $600 to break even for a one-year membership. I called customer service a few days later and never heard back from them. When I signed up for this service I was told that I would be covered for tows up to 25 miles. Long story short by me not calling GS first they REFUSED to pay the towing bill. Still waiting for Good Sam to call back 24 hrs later. It's not easy to keep and/or maintain world class service, but it appears they are trying hard to do so. At 5:00 the service called and said they would be there in 20 minutes, I told them to forget it that I changed the tire myself. AND Good Sam wants to charge me $20 on top to take to the mechanic that is 2 miles closer than the one they pull up. Thank you for providing your feedback and letting us know about your experiences. Good Sam Enterprises, LLC. There is not enough information available to create the chart. I just needed them again and now they are saying the limit is 2 miles. We set a high customer service standard and apologize for the situation you have had. This is the right way to do business, and I am a member for life. I explained all of the peculiarities, that we needed to get to the nearest Cummins dealership as we did not know the cause or extent of the oil/engine trouble, that we needed both a large MH in addition to a loaded trailer towed, that the small town we were in did not have adequate service facilities, and that of the available tow services in the small town we were in and the city we needed to get to, only one had the optimal equipment to properly handle our MH without removal of the driveshaft. PLEASE ACCEPT THIS REVIEW AS A WARNING NOT TO BUY THIS SERVICE AS THEY DO NOT FULFILL THEIR OBLIGATIONS TO THEIR CLIENTS. Sam’s Club is a membership-based retailer that offers savings and discounts on a wide range of options, including food and drinks, clothing, electronics, and furniture. #185640), is available exclusively for active members of Good Sam. 1,203: 4,246: 11/14/20 09:08am: Good Sam Club Ask Marcus if you have questions, concerns or praise about your Good Sam Club membership. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. after I complained hard enough finally got a phone call from a tech, he said he just now got the into from dispatch and would be there in 30 minutes...........wrong told andy stay where you are going home ... spent 3 1/2 hours in florida heat, 96 degress with heat index of 108 degrees ......I will be closing my good sam reward too..terrible customer service. The oil dipstick was dry. Freightliner informed us that Cummins actually warranties the engine separately, and not Freightliner, therefore they could not offer us a tow. The Only thing this company cares about is selling good sam memberships. We started calling for service at 10:00 and at 11:00 were told service would show up in 1 1/2 hours. Have a good day and thank you for your membership. A+ Good Sam. At 2:00 were told they would be their in an hour. Good Sam Mail Service – This state-of-the-art virtual mailbox allows you to check your mail every day—just like home. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. User's recommendation: Get triple a instead! Recent recommendations regarding this business are as follows: "Worst company ever. Maybe I'll update to 2 stars if I ever get my money, but definitely no more than that. Review #1783864 is a subjective opinion of poster. We value your privacy. But, I was wrong: they paid the full amount of my towing! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Good Sam Extended Service Plan Customer Service. Review #1915375 is a subjective opinion of poster. The company then took my motorhome put over 1500 miles on the coach and stole parts off of the unit. Check him and all of his businesses before getting involved. The grease had caught fire because it had got so hot. Good Sam also stands out with its coverage limits: the plan covers five service calls per membership year and unlimited towing mileage to the nearest service center. Hopefully, a class action is in their future. is accredited by the Better Business Bureau and has an A rating with the organization, based on 11 reviews, as well as a composite score of 3.74 out of 5 stars. Total scam. Original Review: My yearly subscription had lapsed this October, and even though my experience with Good Sam hadn't been the best in the past, I renewed with them. That happened to me today at Sam's Club store which is located at 4330 Us Highway 19 New Port Richey, FL 34652. At 12:30 we called again and at 1:00 were told service would come at 2:00. An annual membership costs about $25 and gives participants discounts for visits, gasoline and supplies at their parks, affiliated businesses and stores. 10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. A good service will be a great help during emergencies. Thank You for Your Reply! I have never had a motor home towed in 26 years. As a result, we decided to get the complete Good Sam package. Travel-interruption expenses: Sign up to receive our free weekly newsletter. Review #1856056 is a subjective opinion of poster. I did not want to sit alongside the highway waiting on a Mobil mechanic knowing they couldn’t help me. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! So at 4:00 I changed the tire myself and drove home. They don't care about sales or the customers. As it says in the program details call WITHIN 24 hrs and I did this. Be the first one to find this review helpful. Rude and customer service does not care about helping customers. Please allow us an opportunity to look into this matter further. Please allow us an opportunity to look into this matter further. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. The benefits of this membership are a joke. Good Sam Extended Service Plan – Members have access to a members-only RV mechanical breakdown insurance designed exclusively by & for the Good Sam. 6,137 Sam's Club reviews. While they had one nice diamond, the quality was inconsistent (had a few poor quality diamonds). While Sam’s Club may be a great place to buy 86 rolls of toilet paper, they are not a great place to buy a diamond. I called back Cummins to update them and to work on getting the trucks dispatched, since the main driver was “on the other side of the mountain towing another MH” and was 2 hours away once he got back with his current call. Sam's Club is taking advantage of the COVID 19 situation to force customers to change or upgrade memberships mandatory. Check our FAQ. Its location on this page may change next time you visit. Read reviews and complaints about Good Sam Roadside Assistance, including roadside services such as 24 hour towing, flat tire change and more. Discounts: They refused the tow. Thank you for providing your feedback and letting us know about your experiences. 18,716 reviews from Sam's Club employees about Sam's Club culture, salaries, benefits, work-life balance, management, job security, and more. The Good Sam Extended Service Plan, which was designed for Good Sam by Affinity Brokerage, LLC, a Colorado surplus lines brokerage (Lic. Not sure why. Thank you for your time and post. I would like to have my big sticker that goes on my RV that says I am a club member so if you can send it to me as soon as possible I would appreciate it I plan on leaving in about a week Thank you Michael Mahara. Needless to say, the HD tow bill was painful! I have been in contact several times, and was told many times that my membership fees would be reimbursed then they reversed it saying I received services! The benefits won’t save you as much on nightly rates (like 50% discount available from Passport America), but they are available more frequently at more campgrounds. Worst service ever", "Call the customer first if this situation happens again", "Go elsewhere". Please provide your membership number in a private message. It was 11 o’clock at night. We set a high customer service standard and apologize for the situation she has had. We set a high customer service standard and apologize for the situations you have had. What can we help you with? 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